Undergraduate Support Services
Situated in Australia’s national capital, UNSW Canberra has the best staff to student ratio in Australia, world class facilities and support services. As a student you will have access to the Academy Library, Indoor sports centre, bookshop, coffee shop, bank, prayer room and modern open study areas. Plus we have a range of support services to help you with every aspect of your study.
Support Services for Undergraduate students
At the ALL unit we provide students with opportunities to further develop their academic skills, master academic language and literacy strategies and clarify academic expectations in order to help you achieve your academic potential. We do this through providing:
- courses and workshops
- individual consultations
- online guides and learning resources
These resources and workshops will help you further develop your note taking and presentation skills, help you avoid accidental plagiarism and prepare your thesis outlines.
The Academy Library provides you with a wealth of print and electronic resources, collections and services.
The Library offers a range of individual and collaborative spaces, perfect for any mode of study.
Student Administrative Services
SAS provides students with quality administrative support whilst promoting the academic programs of students and enhancing their educational experience at UNSW Canberra.
They can help answer any questions you might have about admission, scholarships, enrolment, research candidature and graduation.
Current students can access forms and more information by visiting the Student Gateway.
Telephone: +61 2 6268 6000
Ground Floor, Adams Auditorium,
Free counselling support is available on campus for all currently enrolled UNSW Canberra students (for both civilian students and ADFA trainee officers). This free of charge service with a qualified professional clinical psychologist (student counsellor), is designed to support students work through challenges, navigate change, and regain balance. All enrolled UNSW Canberra undergraduate students are entitled to counselling sessions.
What kind of assistance is provided?
- Academic or training pressures;
- Time management, including balance between study, training, employment, and family life;
- Confidence issues;
- Motivation or procrastination problems;
- Adjustment to living in a new location, a new lifestyle, as well as cultural transitions;
- Stresses relating to fieldwork, study, or training;
- Decision making and important life choices;
- Emotional challenges, such as apprehension, sadness, and loneliness
- Health concerns for self or a family member;
- Concerns relating to supervision, colleagues, or professional personnel;
- Relationship and/or family issues; and
- Apprehensive future thinking.
To organise an appointment, you may book online via the student counselling page. Otherwise, you may email email@example.com (civilian student counsellor) or firstname.lastname@example.org (ADFA student counsellors) with any queries or booking requests.
Online study at UNSW is often one component of campus-based learning and teaching. When used this way, the online activities and resources are there to support and complement other course components such as lectures and practicals. For example, you might be required to take part in online tutorial discussions or collaborate with fellow students in an online small-group project.
Regardless of your mode of study, it's important to make the most of the online components of your course. Moodle is an open-source learning management system that is used to deliver blended and online courses throughout UNSW.
Information Communication and Technology Services (ICTS)
Information Communication and Technology Services (ICTS) is the central Information Technology provider for the whole UNSW Canberra campus.
ICTS is a member of the Student and Academic Support Group (SASG) which provides client focused support for the teaching, research, training and administration needs of UNSW Canberra.
Information and Communications and Technology Services is of critical importance to the University in the support of academic enquiry and research, teaching and learning, core business activities and communications. In recognition of this, UNSW Canberra provides computing, email, Internet and communication facilities to its staff and students for the purposes of research, teaching and learning and to support the administration of the University.
ICTS strongly recommends that staff and students read the following 'Acceptable Use of UNSW Information and Communication Technology (ICT) Resources Policy'. http://www.gs.unsw.edu.au/policy/documents/ictpolicy.pdf
Hours of Operation:
ICTS operates 5 days a week Monday to Friday (Canberra business days ONLY)
08:00 to 17:00 (Australian Eastern Standard Time)
Telephone: + 61 02 6268 8140
Email: at email@example.com
A locality map of ICTS Building 14 can be found here